How long will my order take? -
020 7193 3130
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020 7193 3130

COVID-19 update Wed 4th Aug: We are open for orders - Contact-free by design - New ozone cleaning tech ensures high-grade disinfection of textiles

How long will my order take?

We offer two options for turnaround time:

1. Standard Service – 3 working days max (e.g. place order on Tuesday, clean clothes back in locker by Friday), although we will return your order more quickly if possible

2. Next Day Service – place your order before 9.00am, we’ll return your clothes by 5pm the next day for a £9.95 per order supplement

When you order online, select your turnaround time preference on the order page. When you order by text message we assume standard service unless you add ‘ND’ at the end of your text message.

We pick up and drop off orders Monday to Saturday. This means if you place an order on Saturday your clothes will be ready by Wednesday using our standard service. Next day orders, if placed before 9.00am on Saturday, will be ready by 5pm on Monday.

The tables below show when you should expect to receive your order:

Standard turnaround

Next day turnaround

If you need your order back next day but you've missed the next day cut-off of 9.00am, give our team a call on 020 7193 3130 - we can't guarantee we'll be able to get it back the following day, but we'll try our best. If not, it will be returned the day after that.

Please be aware that some delicate items (such as leather or suede garments), shoe repairs and garment repairs may take longer than this. We will contact you as soon as possible if any part of your order will take longer than the expected turnaround period.

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