020 7193 3130
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020 7193 3130

Customer satisfaction guarantee

Customer satisfaction guarantee

At LaundryRepublic we regularly ask our customers for feedback after their order, and we’re very proud of the quality of our service. So far we’ve had thousands of 5 star reviews.

But we also recognise that things can go wrong, so if for any reason you are not satisfied with the cleaning or pressing of a garment let us know and we will collect it and re-clean it for free, no quibbles.

You can call us on 020 7193 3130 (8am – 8pm Mon-Fri, and 9am - 6pm Sat), or email customerservice@laundryrepublic.com

We promise:

  • You'll speak to a real human being
  • You'll be listened to closely and taken seriously
  • We'll do everything we can to resolve the issue immediately

What our lovely customers say

It was perfect! I just wasn't used it and nervous about when pick up was and whether next day was fine so had to call but will know for future now. Thanks again!
James H, SE1

I think the service is great. I prefer to change into my suits at work so having the Laundry Republic service available at the office is great. I don't have to leave the building; everything done on-line. Definitely takes hassle out of my life.
Perry M, EC1

Great service, has revolutionised the weekend, removing the need to make two trips to the dry cleaners. Clothes are left in the office on Friday and returned, cleaned, mid-week. Brilliant.
Phil H, EC4

The service was great thanks. I've actually just moved out of the building but will suggest getting the service in my new flat.
Lisa O'C, SE16

What can I say? The overall concept is great, it's so simple and convenient to use and the shirt service is excellent! Finally I've found a dry cleaning service that returns my shirts in near perfect condition...
Andrew D, EC1

LaundryRepublic has been one of the best services (in all categories) I have used in the UK so far and I look forward to using your services again very soon.
Riitta H, SE3

I found your service terrific. It was swift...and produced good results. There is nothing I would improve.
Jared L, WC1V

I am very pleased with the service. I will use it again and also convinced a few colleagues to use it.
Roberto N, EC1

Very impressed with the service and the quality. The price is competitive and communications excellent. I will certainly be using you again and recommend that others do likewise.
Stephen D, EC4

Everything was fine with the service. Easy to use; information was clear. No bad feedback to report and happy with the order.
Lisa W, EC1

I was very impressed with the service and the cleaning was up to a high standard.
S.C., EC1

My husband and I think that LaundryRepublic is a brilliant idea ! We used your services twice so far and we really enjoyed it.
Genevieve D, SE16

The service was swift, efficient and LR were very helpful in suggesting a number of options to best care for the garments in my order. The finish was of a very high standard. I was very pleased; thank you very much.
Matthew H, EC4

I was very impressed with your service. In a world of computer screens, it's so good to receive a personal touch! So well done on providing such a convenient and professional service!
James C, SW8

I was really pleased with the service. I will definitely be using it again.
Hannah, EC4A

Everything went well with our order and even we are pleased.
Varalaxmi P, NW1

Very happy thanks and I have recommended the service to others.
Jonathan S, EC4A

Thank you very much! The laundry was done in such a wonderful manner. I am really impressed.
Seda A, WC1

Everything went very well; your company supplied a professional and accurate dry cleaning service, in all its aspects, thus maintaining in full your promise, including the competitive prices.
Enrico S, Vauxhall

Very quick and easy, and clothes look good. Thanks.
Amy A, SW1P

I was very happy with the service and have already booked my second order- the quality of the cleaning and starching was especially good. I am recommending you to other people in my building and elsewhere.
Laurence G, SamedayDoctor

Laundry Republic Ltd is very efficient. My order was delivered in 24 hours - 2 big suits. This is fantastic.The suit-cover is also fantastic. Laundry Republic means business. I never thought it could happen so quick.
Elijah O, NW1

Wonderfully efficient service and my clothes were returned immaculately packaged.
Jen L, SE1

Thanks a lot for your very good service!
Pietro T, Vauxhall

Thanks a lot! Super service!
Bernd K, WC1

Great service - I was very impressed and will be using you guys again.
Paul W, Vauxhall

Finally, a high-quality service and no more early morning treks to the dry cleaners. LaundryRepublic is a breath of fresh air! Many thanks!
Adam G, Shad Thames

I don't need to worry about picking up my dry cleaning anymore, LaundryRepublic is a time saver! Outstanding service and quick turnaround! I definitely recommend them to all
S. Lamour, Shoreditch

Many thanks, the result is great! As a big consumer of dry cleaning and shirt service, I can say from experience that LaundryRepublic is the most reliable and efficient way to get the job done without hassle. The result is impressive.
G.D., Holborn

Really convenient, impressive service, and online ordering was easy. Great value for money and it saves me lots of time. I wholeheartedly recommend LaundryRepublic to anyone.
B. O'Brien, Marylebone

LaundryRepublic is truly professional and your service is unparalleled. Thank You.
I.S., Holborn

Thank you very much for your email. What I can I say? Brrrrrrrrrrrrrrrrrrrrrrrrilliant! I'm surprised for good. Well done, finally I can wear it again as jacket became grayish bc of UK weather. Satisfied, happy and look forward to use you again.
Ana S, SW8

Very good thank you. I liked the complementary bag and button sewing.
Cris L, SW8

I have to say that I most most impressed by the convenience, the efficiency and most importantly the quality of the service. Well done.
Paul H, SW8

Service is great.. very convenient for me as I cycle in and can now leave all my shirts at work.
Michael W, EC1

I am really happy with my order and will certainly use you again soon. Thank you.
Sue H, EC1

Very pleased with the service thanks - and will use again in the future.
John N, NW1

I thought the service was really well done.
BS, N1

The service is excellent - punctual, convenient and hassle free.
Ben J, NW1

I think the service is excellent.
Shaun McW, W1

Easy to use and at the same cost of my local - only better service through LaundryRepublic!
Tim L, NW1

Everything went well, thank you. Great service.
Edward T, EC1M

Thanks, everything went very well and was super quick.
Celine P, EC1

Very good service indeed. Fantastic convenience and great communications. I'll certainly use you again!
Simon M, EC1

Has been very good so far. Might be that we'll be in need of more lockers soon.
Matthew B, EC1

Everything is great so far. quality, service, convenience. Thanks.
Zain Z, SW1

It's a great service. Really convenient, and all my shirts were ironed much, much better than I could do them myself. Will definitely be using the service again.
Roz L, NW1

Thanks, I was very pleased with your service.
Jim B, NW1

Everything went fine and I am very pleased with the order. Thank you! I plan to order through you guys again when my next needs arise.
Anamaria T, E14

Very pleased to see Laundry Republic's lockers in my flat actually. very impressed with the service as well. I will continue using this laundry service... I am very happy with the good service.
Lin X, SE16

All very good thanks. I'll certainly be using your services next time I am back in the Motherland, Cheers.
Jeremy H, E14

Loving your work.
Alex S, E15

The service was great and I was happy with everything - thank you very much. No improvements required from what I can tell after my first use of you!
Rowena M, EC3

I'm very satisfied with your service, I found it very convenient as I didn't have to bring my big duvet to a laundry shop. Very handy!
Vincenzo V, E14

So far so good! This has made my life easier and so far all orders have been processed exactly as agreed. Thanks.
JM, Icona Point, E15

Excellent service, very efficient & even a stain that the previous dry cleaners had not cleaned from my dress was removed. I dont think there is anything you need to do to improve.
Jilly C, SE18

Excelent. I will be using you in future.
David B, EC1

All was great - suits were fine, and the wife's dress good ... Really pleased with the folded shirts, as I can pack them directly now ... Other than that, service was great - 2 day turnaround useful, and text service very convenient.
AD, SE18

I just want to say thanks for a great service once again! Really pleased with how clean you got the shirts. And thank you for going to the effort with the lockers.
A.A., SE16

I was rather impressed with your service and will certainly be using it again. I know a few people around the Royal Arsenal and I have already recommended you to them.
David S, SE18

Everything was great thanks and I'll definitely be using you again.
Lesley C, SE18

Service was flawless and customer support was great! Amazing, I have to say. Do keep it up.
Dinesh W, WC1

I have used only once Laundry Republic and realised that is the kind of service I was looking for. Comfortable, remote, available 24/7, good quality. I am impressed and definitely going to use it in the future.
Elemer K, E16

I just wanted to thank you for another excellent job. Great quality and speed. Thank you again.
Marek, SE18

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